Problem

Solution

Click the Forgot Password link found under the login. On a mobile device - click on the house/menu icon to open the main menu. Be sure to check your junk mail or spam folder for reset instructions.

Forgot Password reset link will send an email with reset instructions. If you did not see an email right away in your primary inbox and you already checked junk mail/spam folder:

Try resetting your password with the possible alternate email address.

Email support@onshift.com from the email address you are registered with and can edit or update your email address from our end. Please include:

Password strength

Passwords are a minimum of 8 characters. We recommend at least one capital letter and one number. Special characters are acceptable.

No common words or variations of your name will be accepted. 

No consecutive numbers or letters (ie: 1234  or  9876 or abc or xyz).


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