...
NOTE: When replying, you must use the an email address associated with the an admin account in CandidateCare for the messages to be correctly routedprocessed.
Example:
Jane Doe is an administrator with Fancy Widgets, inc. She set up her CandidateCare account to use the email address HR@fancywidgets.com. This is an alias account that goes to her primary account, jdoe@fancywidgets.com. Jane receives an email to her inbox in Outlook from CandidateCare on behalf of an applicant. When she replies to this email, Outlook uses her primary address, jdoe@fancywidgets.com. This email is not associated with an admin account in CandidateCare. Her email gets rejected by the CandidateCare server as spam. Her message does not get logged to CandidateCare, nor forwarded to the applicant.
Solution:
Some companies like to use HR@ as a distribution list and use that account as the admin assigned to applications. So long as everyone on the distribution list also has an admin account under their own email (that matches the one in the distribution list), any recipient of distributed emails will be able to reply.