CandidateCare OnShift Employ will by default forward messages received from applicants to the email address affiliated with your admin account. You can reply to these messages through Outlook (or your email client of choice); you do not have to log into the system to reply. When you reply, CandidateCare OnShift Employ receives your message and routes it on to the applicant, saving a log of the email trail to the application record. This feature makes it easy to keep track of your communications with each applicant in the context of their application, and allows other admins with permission to view the message history as well.
NOTE: When replying, you must use the an email address associated with the an admin account in OnShift Employ for the messages to be correctly routedprocessed.
Example:
Jane Doe is an administrator with Fancy Widgets, inc. She set up her CandidateCare OnShift Employ account to use the email address HR@fancywidgets.com. This is an alias account that goes to her primary account, jdoe@fancywidgets.com. Jane receives an email to her inbox in Outlook from CandidateCare OnShift Employ on behalf of an applicant. When she replies to this email, Outlook uses her primary address, jdoe@fancywidgets.com. This email is not associated with an admin account in CandidateCareOnShift Employ. Her email gets rejected by the CandidateCare OnShift Employ server as spam. Her message does not get logged to CandidateCareOnShift Employ, nor forwarded to the applicant.
Solution:
Some companies like to use HR@ as a distribution list and use that account as the admin assigned to applications. So long as everyone on the distribution list also has an admin account under their own email (that matches the one in the distribution list), any recipient of distributed emails will be able to reply.