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My InBox
Messages, emailed and texted, sent through OnShift Employ are not only emailed to the candidate
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but are also saved in their dashboard messages
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. Our system's robust message tracking functions similarly to regular email. Candidates have the flexibility to reply directly to the email or through the message on their dashboard, ensuring organized and written records of all
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correspondence.
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This includes tracking system messages sent to both you and
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the candidate regarding this application
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Icons
To the right on the message screen, you will see icons that represent various stages of email transmission:
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indicates the email has been opened by the recipient. |
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is a new unread incoming message. |
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lets you know it is an outgoing message that’s been delivered and confirmed as such.
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indicates the message has been sent but not yet confirmed as delivered |
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is a bounced email. After reading a current message, check the box to send to archives. |
Let’s send a message
1. Sending a prewritten template – You can send an email by selecting a prewritten template through the dropdown at the top. (Templates are maintained by administrators in the system, covered in another section.) After selecting your template, you must click “Load Template.” After you click “Load Template,” the content of that template will appear in the “Body” below. Once the content is loaded, you have the option to edit before sending.
2. From – Select an email address from the dropdown list. To send an anonymous message, select company@candidatecare.jobs.
3. The WYSIWYG editor – In various places throughout the system where you have the option to edit content, you’ll see the WYSIWYG editor. WYSIWYG stands for “What you see is what you get,” and offers light-weight text editing.
4. Variables – The system allows the use of variables in outgoing messages. Variables will populate basic details from the employment application into your message. Variables are always surrounded by two sets of {{curly brackets}}. For example: {{job}} in {{location}} will pull “EMT” in “Albany, NY.” The list of available variables is shown below the body section on messages.
5. Send – Preview message pop-up window allows you to review variables' translations. Once you’re satisfied with your outgoing message, hit “Send message” at the bottom. (Note: When using the mass email function, you will only be able to preview the first queued message.) That’s it! Your message will be logged in the candidate's Messages.
Available Variables:
*If the pre-written message is not relevant, or you need to send a specific one-time message, simply choose a template. Once the body has loaded, delete the text and either write your own in the body box or paste the message from a Word document. Don’t forget to update the Subject Line as well!
Variables are found here: Email variables
What is a variable?
In OnShift Employ, variables are found {{between_these_brackets}} within the messaging system and post-offer forms. Rather than entering personalized data directly into a message, predefined variables pull specific data from the candidate's profile, application, and other areas of the system, automatically entering the data into the message. With confidence you can be assured that each message and form sent is streamlined and consistent to each candidate.
Manage Text Message Conversations
Manage text conversations in your InBox → Click the SMS tab
Archive Messages
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