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Sending a Contingent Offer Letter message template sends a copy to the candidate’s email inbox as well as saves on their the candidate’s Dashboard.
Should a candidate reach out sating stating they did not receive the email:
→ Did they check their junk mail or spam folder?
→ Is their email correct on their profile? (How to update a candidate’s email address)
→ Do they have more than one profile? - Search in Candidates tab by first and last name
→ Did the login to their Dashboard messages to view the Offer Letter?