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Resend an Offer Letter
Sending a Contingent Offer Letter message template sends a copy to the candidate’s email inbox as well as saves on the candidate’s Dashboard.
ShouldIf a candidate
reachreaches out stating they did not receive the email:
→Did they check their junk mail or spam folder?
Is their email correct on their profile? (See: How to update a candidate’s email address)
Do they have more than one profile?
Search in the Candidates tab by first and last name.
Did
they log in to their Dashboard messages to view the Offer Letter?
Click the plus sign next to the
candidate's Messages.
Select the Offer Letter and click Load
Template.
Click Submit.
Resend an Offer Letter for a
text enabled candidate:Text-Enabled Candidate
Click the plus sign next to the
candidate's Messages.
Choose Click
here to send an email instead.
Select the Offer Letter and click Load
Template.
Click Submit
.
Amend the Original Offer Letter
On the Offer Details
, click
the pencil icon to open the editing tool.
Update fields as needed.
Click
Continue to save updates.
Follow updates the steps above to re-send resend the Offer Letter with updated information.
