Sending a Contingent Offer Letter message template sends a copy to the candidate’s email inbox as well as saves on their Dashboard.
Should a candidate reach out sating they did not receive the email:
→ Did they check their junk mail or spam folder?
→ Is their email correct on their profile? (How to update a candidate’s email address)
→ Do they have more than one profile? - Search in Candidates tab by first and last name
Click the plus sign next to the candidate’s Messages
Select the Offer Letter and click Load template
Click Submit
Need to amend the original offer letter?
On the Offer Details - click into the pencil icon to open editing tool
Update fields
Click ‘Continue’ to save updates.
Follow updates above to re-send the Offer Letter with updated information.
