Create a Rejection Reason

Set up templates to send when an application is rejected.

1. Go to the Manage Systems tab → Message Templates → Rejection Reasons.

2. Click +New

Open

3. Enter the following information (all optional excluding Title, but recommended unless stated otherwise).

• Title – For internal use only. The title appears in the dropdown menu when selecting a rejection and is visible in reports.

• No associated email? – Select if an email to the candidate is not necessary. (Not recommended.)

  • Example when this could be used: If the application was transferred to another requisition.

• Subject – Customer-facing subject line for the email. We recommend keeping it simple.

• Email Template – Most dispositions have a generic, friendly email associated with why they are no longer being considered.

• SMS Mapper and SMS Message – Create a shortened version of the rejection for those registered for texting.

• Flag Candidate – Adds a flag next to the candidate's name on their profile. Used in such instances as unfavorable background results or not eligible for rehire.

  • Learn more: Flag a Candidate

• Pre-adverse Action – Select this to set up a compliant pre-adverse action timed email in conjunction with unfavorable backgrounds.

  • Please contact your CSA for more information and to complete implementation.

4. Click Send Email.

A list of available email variables appears at the bottom of the page for quick use.