Message says my email is already in use?

Problem

"I was trying to fill out an application online. When I tried to sign up it said ‘Welcome back’. However, I have never applied to your company."

Solution

This message appears because you may have:

• Applied to this company and don’t recall.

• Applied via Indeed Easy Apply. When you apply from Indeed, a profile is started for you in OnShift Employ. Simply use the Forgot Password link to create a password and login.

• Created a profile with another OnShift Employ client. In OnShift Employ, an email may only be used once in a single registered profile. You may use the same email and password for any customer's online application that uses OnShift Employ.

  • Use the 'Forgot Password' link to create a password and login.

  • If you can’t remember or access the old email address, please contact support@onshift.com.

To identify if you are on an OnShift Employ site, scroll to the bottom of the page to view the highlighted text:

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