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Create a Rejection Reason

OnShift® Employ Administrator User's Guide

Create a Rejection Reason

Set up templates to send when an application is rejected.

  1. Go to the Manage Systems tabMessage Templates → Rejection Reasons.

  2. Click +New

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  1. Enter the following information (all optional excluding Title, but recommended unless stated otherwise).

  • Title – For internal use only. The title appears in the dropdown menu when selecting a rejection and is visible in reports.

  • No associated email? – Select if an email to the candidate is not necessary. (Not recommended.)

    • Example when this could be used: If the application was transferred to another requisition.

  • Subject – Customer-facing subject line for the email. We recommend keeping it simple.

  • Email Template – Most dispositions have a generic, friendly email associated with why they are no longer being considered.

  • SMS Mapper and SMS Message – Create a shortened version of the rejection for those registered for texting.

  • Flag Candidate – Adds a flag next to the candidate's name on their profile. Used in such instances as unfavorable background results or not eligible for rehire.

  • Pre-adverse Action – Select this to set up a compliant pre-adverse action timed email in conjunction with unfavorable backgrounds.

    • Please contact your CSA for more information and to complete implementation.

  1. Click Send Email.

A list of available email variables appears at the bottom of the page for quick use.

Communication is key with candidates, even if it is a rejection. Sending a rejection email keeps the person from wondering. It’s essential to be kind, and keep it short and sweet. They may be an excellent fit for future roles!

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